Ordering & Account

• Do I need an account to place an order? No, you can checkout as a guest. However, creating an account allows you to save your information for faster checkout, track your order history, and receive exclusive updates and offers.   
• How do I place an order? Simply browse our collections, select the items you want, choose your size and any other options, and click "Add to Cart." Once you've added all your desired items, proceed to the checkout page where you'll enter your shipping information and payment details.
• Can I modify or cancel my order after it's been placed? We process orders quickly, so modifications or cancellations may not always be possible. Please contact our Customer Service team as soon as possible after placing your order, and we'll do our best to assist you.
• What payment methods do you accept? We accepted credit cards Visa, Mastercard, American Express, Discover and List any accepted digital wallets, e.g., PayPal, Apple Pay, Google Pay.
• Is my payment information secure? Yes, your security is our top priority. We use industry-standard encryption technology to protect your payment information during transmission. We do not store your complete payment details on our servers.   

Shipping & Delivery

• Where do you ship to? Currently, we offer free shipping to the United States and the United Arab Emirates. We are always exploring opportunities to expand our shipping destinations in the future.
• What are your shipping costs? We offer free standard shipping on all orders to the United States and the United Arab Emirates.
• What is the total delivery time? The total delivery time is typically 5 to 10 business days (Monday to Friday), which includes our processing time of 1 to 3 business days and the shipping time.
• When will my order be shipped? We aim to process and ship orders within 1 to 3 business days (Monday to Friday) after they are placed. Orders placed after our cut-off time of 6:00 PM EASTERN Standard Time (EST) will be processed the next business day.
• How can I track my order? Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website where you can track your order's progress.   
• What if my package is delayed or lost? While we do our best to ensure timely delivery, occasional delays due to unforeseen circumstances can occur. If your package is significantly delayed or appears to be lost, please contact our Customer Service team, and we will work with the shipping carrier to resolve the issue.

Returns & Refunds

• What is your return policy? We accept returns of unworn, unused items with original tags and packaging within  30 days of receipt. Please visit our Return and Refund Policy page for complete details and exceptions.
• How do I initiate a return? Please email our Customer Service team at [email protected] to initiate a return. Provide your order number, the item(s) you wish to return, and the reason for the return. We will then provide you with further instructions.   
• Who pays for return shipping? Typically, the customer is responsible for return shipping costs unless the return is due to a defect in the product or an error on our part. Please see our Return and Refund Policy page for more information.   
• When will I receive my refund? Once we receive your returned item(s) and they are inspected and approved, we will process your refund within 7-10 business days. The refund will be credited back to your original payment method.
• Do you offer exchanges? Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.   

Products & Care

• Where are your products made? Our products are custom-made using Printful, a print-on-demand service with facilities in various locations. This allows us to offer a diverse range of unique designs and ensure quality.
• How do I care for my JND Boutique items? Please refer to the care label on the garment or accessory. We also have a dedicated Care & Instruction page with general care tips for different fabrics and materials.
• What if an item I want is out of stock? Inventory can fluctuate. If an item you're interested in is out of stock, you can often sign up for email notifications to be alerted if it becomes available again.

Contact Us

• How can I contact JND Boutique? You can reach our Customer Service team via:

Phone: +1 7867863517

Email: [email protected]